Transforming internal processes: The benefits of empowering employees to use SAP for the organization

São Paulo, May 2024 – Digital Transformation permeates various aspects of our daily lives. From simple tasks to the most complex, digitalization shapes how we live, work, and interact. The corporate world is no different. Technology plays a crucial role, automating processes, centralizing information, and facilitating resource management.

In this scenario, SAP, a global leader in enterprise management systems, keeps pace. Constantly evolving, it integrates technologies such as artificial intelligence and IoT to offer ever-increasing innovation. However, to fully leverage these capabilities, adequate user preparation is essential. An SAP study showed that S/4HANA, the new version of the software, can reduce system-related work time by up to 70%, in addition to reducing the error rate to almost zero and increasing employee productivity by 44%.

The Importance of Employee Training

Tiago Henrique Feltrin, Director of Technology & Digital at Hypera Pharma, says that one of the organization's main concerns regarding the migration was employee adaptation. Because of this, the migration is being carried out gradually so that everyone can benefit from the advantages. "The more technological environment is beneficial to employees, as it provides better performance. The new tool allows us, for example, to centralize processes and opens space for an update of our own culture. But it's important to consider the employee adaptation process; they must be trained for this change, in addition to bringing these updates into our organizational culture," the director emphasizes.

Paulo Secco, CEO and founder of Mignow, a market leader in SAP upgrades that carried out Hypera Pharma's migration, comments on the development of Miglearning. This tool was created to train employees in using SAP. "Miglearning was born out of an educational need. We are committed to ensuring that employees fully leverage the resources offered by SAP. The tool not only enables users to utilize the system more efficiently but also adds value to the final client delivery, providing a more prepared and competitive organization," Secco highlights.

Benefits of SAP for the Organization

SAP's new system provides quick and clear analyses of indicators such as order processing time and consistency between invoices and orders. Furthermore, the document approval process can now be done via an app, simplifying operations. The migration to S/4HANA represents an opportunity to optimize internal processes and align with market demands.

However, this transition often faces challenges, especially regarding employee adaptation to new interfaces and functionalities. According to SAP, using a new system can cause up to a 20% drop in production efficiency due to user issues with the software, which highlights the need for training.

Challenges and Solutions in Training

Users may need to adapt to Fiori, the new interface and modules of S/4HANA, due to the software's complexity and constant evolution. "An employee accustomed to SAP GUI, from ECC, realizes the need to update their knowledge when encountering Fiori, feeling challenged by the differences and motivated to explore new functionalities," explains Marcel Nakazawa, Mignow's Head of COE and the project's creator.

To address this challenge, Miglearning offers regularly updated support materials, allowing users to keep up with changes and interpret information effectively. This assists in important steps such as running reports to assess inconsistencies and their context. Furthermore, the tool provides step-by-step guidance for various situations, not only during the conversion phase but also throughout the entire SAP usage process. "Miglearning acts as a guide for users, helping them contextualize changes and interpret information independently," the specialist concludes.

The Need to Stay Updated

It's worth noting that remaining on the old system implies the loss of valuable resources. SAP directs its efforts to enhance new functionalities, such as CA indicator reports, in technologies like Fiori or SAQ, and not in its previous reports. Staying updated allows for the absorption of new tasks that can be performed in a simplified manner through the software.

Paulo Secco highlights the updates made to Fiori reports in the latest version released in November 2023. He points out that it was common to access three reports in SAP GUI, whereas a single report in Fiori provides the same information. Furthermore, he emphasizes the graphical improvement of the reports, allowing for the creation of pie or column charts, something that was not possible before.

Preparation and Competitiveness

By investing in employee training and the adoption of tools like Miglearning, organizations can confidently face the challenges of Digital Transformation and ensure a competitive and sustainable future. Continuous education and familiarity with technological innovations not only increase the efficiency of internal processes but also prepare the workforce to adapt quickly to market changes.

Organizations dedicated to training their employees in SAP usage ensure that each team member is well-equipped to effectively use the system's tools and functionalities. This, in turn, boosts overall productivity and operational quality, fostering a more collaborative and dynamic work environment.

Success Stories and Real Impact

The software's effectiveness has been proven in major projects with companies such as Votorantim, Localiza, and Pague Menos, in addition to performing the world's fastest migration in just 18 days for the construction company RFM. "Mignow's AI identifies errors and bugs in the client's system and proposes automatic solutions, which drastically reduces project time," explains Nakazawa. Furthermore, the software performs the conversion of Custom Codes with 97% automation, with the possibility of reducing manual intervention to just 1% or even 0.5%.

Future Innovations and Mignow's Role

The executive also highlights the use of other OpenAI APIs to create a pioneering and exclusive Mignow feature that autonomously extracts, reviews, and corrects code, further optimizing resources. Mignow is not limited to using Chat GPT. MigMentor, a tool under development, will use Chat GPT to provide information on internal processes and technical terms for both the team and clients. “This demonstrates Mignow's commitment to remaining at the forefront of Digital Transformation, exploring new technologies and resources emerging in the market,” concludes Nakazawa.

FAQs

How can training employees in SAP benefit my organization? Training employees in SAP can increase productivity, reduce errors, and optimize internal processes. This allows the organization to quickly adapt to market changes and maintain competitiveness.

What are the main challenges in migrating to SAP S/4HANA? The main challenges include employees adapting to new interfaces and functionalities, as well as the complexity of the migration process. Training and tools like Miglearning can help overcome these challenges.

What is Miglearning and how does it help train employees? Miglearning is a tool developed by Mignow to train employees in using SAP. It offers regularly updated support materials and helps users interpret information effectively, increasing efficiency and independence.

What are the benefits of using the new Fiori interface of SAP S/4HANA? The new Fiori interface of SAP S/4HANA offers a more intuitive and visually appealing user experience. It allows for process centralization, the creation of interactive charts, and the simplification of tasks.

How does Mignow use artificial intelligence to optimize migration to SAP S/4HANA? Mignow uses artificial intelligence to identify errors and bugs in the client's system and propose automatic solutions. This reduces migration time and the need for manual intervention, increasing process efficiency.

Why is it important to keep SAP systems updated? Keeping SAP systems updated is crucial to ensure access to the latest technological innovations, process optimizations, and continuous support. This allows the organization to remain competitive and aligned with market best practices.

Conclusion

Training employees in SAP is essential for organizations to maximize the benefits of technological innovations and optimize their internal processes. Tools like Miglearning are fundamental to ensure users are well-prepared to utilize the system's new functionalities efficiently and effectively. By investing in employee training, companies not only increase productivity and reduce errors but also ensure a competitive and sustainable future.

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Transforming internal processes: The
benefits of training employees in the use of
SAP for the Organization

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